Vivid Support Ticket System

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Please answer the following questions about the Video Problem you are experiencing
Movie Title:
Movie Type:
Movie Speed:

Which format was the movie in?
Real Player Windows Media Quicktime Flash Video Tried in All Available Formats

Can you play streaming videos from other websites?
Yes No I Don't Know

If yes, were the videos in the same format?
Yes No I Don't Know

Can you play audio CD's on your system?
Yes No I Don't Know

Can you play audio in your browser?
Yes No I Don't Know

Are all of your drivers for your sound and graphics card updated?
Yes No I Don't Know

Do you have all other programs and windows from other sites closed?
Yes No I Don't Know

Which of the following media players do you have installed? (check all that apply)
Real One Player Real Player 10.x Real Player 9.x Windows Media Player 10.x Windows Media Player 9.x Quicktime 7.x Quicktime 6.x None of the Above

Please describe the issue you're seeing, and the steps necessary in reproducing the error.

Ticket Response Please Note If you wish to view the status of a ticket, provide us with your login details below. If this is your first time contacting us, please use the form on the left to open a new ticket.
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Ticket Number:

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